Shipping & Delivery Policy

Effective Date: August 13, 2026

Boliya is an online shopping and delivery platform operated by Boliya Supplier Services, North Lakhimpur, Assam, India.

This Shipping & Delivery Policy explains the delivery services, delivery areas, estimated delivery times, and applicable delivery charges for orders placed through the Boliya website and mobile application.

1. Delivery Service

Boliya provides delivery services for eligible products and locations.

Our delivery time, delivery coverage, and delivery charges may vary depending on the product category, customer location, order size, product availability, and operational conditions.

We aim to provide fast and convenient delivery while making reasonable efforts to fulfill orders within the estimated delivery time.

2. Estimated Delivery Time

For eligible local orders, Boliya initially targets delivery within approximately 30 minutes.

However, the 30-minute period is an estimated delivery target and is not a guaranteed delivery time.

Actual delivery time may vary depending on:

• Customer location
• Delivery distance
• Product availability
• Store or seller preparation time
• Order volume
• Traffic
• Weather conditions
• Road conditions
• Delivery personnel availability
• Public holidays
• Local restrictions
• Technical issues
• Other operational circumstances

Customers should consider the delivery estimate displayed during the ordering process as the most relevant estimate for their particular order.

3. Delivery Coverage

Boliya provides different delivery arrangements depending on the product category.

Meat, Fish, Vegetables and Other Applicable Fresh Products

Eligible meat, fish, vegetables, and other applicable fresh-product categories are delivered within 15 KM from North Lakhimpur Town, subject to product availability and service availability.

The actual availability of delivery may depend on the customer’s exact location and current operational coverage.

Other Product Categories

Other products may be delivered through Boliya’s zonal delivery service.

Zonal delivery availability depends on the applicable delivery zone and operational coverage.

Customers can check delivery availability for their location during the ordering process where this functionality is available.

4. Standard Delivery Charges

For applicable standard local deliveries:

• ₹20 delivery charge applies for delivery up to 2 KM.
• Beyond 2 KM, a distance-based delivery charge of ₹5 per KM may apply.

The final applicable delivery charge will be displayed during the ordering or checkout process.

5. Meat, Fish and Vegetable Shipping Charge

For applicable meat, fish, vegetables, and other fresh-product categories delivered through the zonal delivery arrangement, a fixed shipping charge of ₹90 may apply.

The applicable shipping charge will be displayed during checkout or order confirmation where applicable.

6. Free Delivery

Boliya currently offers free delivery on eligible orders above ₹1,199.

Free delivery may be subject to product category, delivery zone, promotional conditions, or other applicable terms.

The final delivery charge displayed during checkout will be applicable to the order.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Customers should provide:

• Full name
• Correct mobile number
• Complete delivery address
• Locality or area
• Landmark where helpful
• Accurate location information

Incorrect or incomplete delivery information may cause delays or prevent successful delivery.

8. Customer Availability

Customers should be available to receive their order when the delivery personnel arrive.

Our delivery personnel may contact customers using the phone number provided with the order.

If the customer cannot be reached or is unavailable, delivery may be delayed or may not be completed.

Depending on the circumstances, Boliya may attempt redelivery, reschedule the order, return the order, or cancel the order.

9. Product Availability

Delivery depends on product availability.

If an ordered product becomes unavailable before fulfillment, Boliya may contact the customer regarding:

• An alternative product
• Modification of the order
• Cancellation
• Refund
• Another appropriate resolution

Product availability may change because of stock levels, supplier availability, customer demand, or other operational circumstances.

10. Delivery Delays

Boliya aims to deliver orders as quickly as reasonably possible, but delays may occur.

Possible causes include:

• Heavy traffic
• Severe weather
• Flooding or poor road conditions
• High order volume
• Seller or store preparation delays
• Product availability
• Delivery personnel availability
• Technical problems
• Public holidays
• Local restrictions
• Other circumstances beyond our reasonable control

A delivery delay does not automatically qualify an order for a refund unless the circumstances meet the requirements of our applicable cancellation or refund policies.

11. Failed Delivery

Delivery may be unsuccessful when:

• The customer provides an incorrect address;
• The address is incomplete;
• The customer cannot be contacted;
• The customer is unavailable;
• The customer refuses to receive the order;
• The delivery location is inaccessible; or
• Other circumstances prevent delivery.

Depending on the circumstances, Boliya may attempt redelivery, reschedule the delivery, return the order, or cancel the order.

Any applicable refund will be handled according to the relevant Boliya policies.

12. Fresh and Perishable Products

Boliya may deliver fresh and perishable products such as:

• Meat
• Fish
• Vegetables
• Fruits
• Eggs
• Dairy products
• Prepared food
• Other perishable products

These products may require special handling and may have different delivery and return conditions.

Customers should check fresh and perishable products as soon as reasonably possible after delivery.

If a customer receives a damaged, incorrect, missing, or significantly unsuitable product, the customer should contact Boliya as soon as possible.

Please refer to our Return & Refund Policy for applicable resolutions.

13. Prepared Food

Prepared food may be prepared specifically for a customer after an order is placed.

Cancellation may therefore become unavailable once preparation has started.

For issues relating to incorrect, damaged, missing, or unsuitable prepared food, customers should contact Boliya customer support as soon as possible.

Such issues will be handled according to the applicable Boliya policies.

14. Delivery Verification

Customers may be required to provide order-related information or confirmation when receiving an order.

Customers should check the order received and report any significant discrepancy as soon as possible.

15. Order Tracking

Where order tracking is available, customers may receive delivery updates through:

• Boliya website
• Boliya mobile application
• SMS
• Push notifications
• Other available communication methods

Tracking information may occasionally be delayed or unavailable because of technical or operational circumstances.

16. Restricted or Inaccessible Locations

Boliya may be unable to deliver to locations that are:

• Outside the applicable delivery zone;
• Inaccessible;
• Restricted;
• Unsafe for delivery; or
• Otherwise unsuitable for delivery.

Where possible, customers will be informed if delivery cannot be completed to the provided location.

17. Delivery Charges May Change

Delivery charges may change from time to time based on:

• Delivery distance
• Product category
• Delivery zone
• Operational costs
• Service availability
• Promotional offers
• Other business or operational factors

The applicable charge shown during checkout or order confirmation will generally apply to the order, subject to correction of obvious errors and applicable law.

18. Free Delivery Conditions

The free-delivery offer for eligible orders above ₹1,199 may not apply to every product category or delivery zone.

Certain products or zones may have separate shipping arrangements or charges.

Customers should always review the final delivery charge shown before completing an order.

19. Cancellation and Refunds

For information about cancelling an order, please refer to the Boliya Cancellation Policy.

For damaged, incorrect, missing, defective, or qualifying product issues, please refer to the Boliya Return & Refund Policy.

20. Third-Party Delivery Partners

Boliya may work with delivery personnel, logistics providers, sellers, restaurants, stores, or other third parties to fulfill certain orders.

Delivery timing and availability may depend partly on the operational availability of these parties.

21. No Guaranteed Delivery Time

Unless Boliya expressly states otherwise for a particular service, all delivery times are estimates.

The initial 30-minute delivery target is intended to provide a convenient estimated delivery time for eligible local orders.

Actual delivery time may vary according to location, availability, traffic, weather, order volume, and operational conditions.

22. Policy Changes

Boliya may update this Shipping & Delivery Policy from time to time to reflect changes in:

• Delivery coverage
• Delivery charges
• Product categories
• Delivery operations
• Business practices
• Applicable laws or regulations

The updated policy will be published on this page with a revised Effective Date.

23. Contact Us

For questions regarding shipping or delivery, please contact us:

Boliya Supplier Services

Ward No 3, CD Road, Near Lenskart Showroom
North Lakhimpur, Lakhimpur
Assam – 787001
India

Phone: +91 9101831459

Email: boliyaapp@gmail.com

Website: https://boliya.in/

---

Last Updated: August 13, 2026