Cancellation Policy

Effective Date: August 13, 2026

This Cancellation Policy explains how customers can request cancellation of orders placed through the Boliya website or mobile application.

Boliya is operated by Boliya Supplier Services, North Lakhimpur, Assam, India.

1. Customer Order Cancellation

Customers may request cancellation of an order as soon as possible after placing the order.

Cancellation requests will be considered based on the current status of the order.

If an order has not yet been accepted, prepared, packed, dispatched, or otherwise processed, Boliya will generally attempt to cancel the order when requested.

Once an order has entered preparation, packing, dispatch, or delivery, cancellation may no longer be possible.

Customers should contact Boliya as soon as possible if they wish to cancel an order.

2. How to Request Cancellation

Customers may request cancellation through the cancellation option available in the Boliya application or website, where such an option is available.

Customers may also contact our customer support team:

Phone: +91 9101831459

Email: boliyaapp@gmail.com

When contacting customer support regarding a cancellation, customers should provide their order number and other relevant information where possible.

3. Cancellation Before Order Processing

If an order has not yet been accepted or processed, Boliya will generally attempt to cancel the order upon the customer’s request.

If the cancellation is accepted, the order will not proceed to the next stage of fulfillment.

For prepaid orders, any applicable refund will be processed according to the applicable refund procedure.

4. Cancellation After Order Processing

Once an order has been accepted, prepared, packed, dispatched, or otherwise processed, cancellation may no longer be possible.

Whether cancellation can be accepted after processing will depend on the circumstances and the current status of the order.

This is particularly important for products that are prepared or packed specifically for an individual order.

5. Perishable Products

Boliya may sell fresh and perishable products, including:

Electronics
Fashion
Footwears
Dry Fish
Assam Local Products
Dairy products
Prepared food
Other fresh or temperature-sensitive products

For these products, cancellation may not be possible once preparation, packing, processing, or dispatch has started.

Customers should therefore request cancellation as soon as possible after placing an order.

6. Prepared Food Orders

For prepared food and restaurant orders, cancellation may become unavailable once the seller or restaurant has started preparing the order.

This is because the food may be prepared specifically for the customer and may not be suitable for resale.

Where cancellation is no longer possible, the customer may still have rights under the applicable Return & Refund Policy and applicable law if there is a separate issue with the order.

7. Cancellation by Boliya

Boliya may cancel an order when reasonably necessary, including circumstances such as:

The ordered product is unavailable;
A seller is unable to fulfill the order;
The delivery location is outside the available service area;
The customer has provided an incorrect or incomplete address;
The customer cannot be contacted;
A technical or system error affects the order;
There is suspected fraudulent or unauthorized activity;
Payment cannot be successfully completed;
Operational circumstances prevent fulfillment; or
Other circumstances make fulfillment of the order reasonably impossible.

If an order has already been paid for and Boliya cancels the order, an applicable refund will be initiated according to the relevant refund procedure.

8. Cancellation Due to Incorrect Customer Information

Customers are responsible for providing accurate information when placing an order.

This includes:

Name
Phone number
Delivery address
Location
Order information
Other information required to complete delivery

If an order cannot be delivered because the customer provided incorrect or incomplete information, Boliya may cancel, reschedule, return, or otherwise handle the order according to the circumstances.

Any applicable refund will be determined based on the circumstances and applicable policies.

9. Customer Unavailability

Customers should remain reasonably available to receive their order after placing it.

If the delivery team cannot contact the customer or the customer is unavailable to receive the order, Boliya may attempt to contact the customer again or take another reasonable action depending on the circumstances.

If delivery cannot be completed after reasonable attempts, the order may be cancelled or returned.

Any applicable refund will be considered according to the circumstances and applicable policies.

10. Refunds for Cancelled Orders

Where an eligible cancelled order qualifies for a refund, Boliya may provide:

A full refund;
A partial refund; or
Another appropriate resolution,

depending on the circumstances of the cancellation.

For prepaid orders, refunds will generally be processed through the original payment method where technically possible.

The time required for a refund to appear in a customer’s account may depend on the payment provider, bank, card issuer, or other financial institution.

For further information, please refer to the Boliya Return & Refund Policy.

11. Cash on Delivery Orders

If a Cash on Delivery order is successfully cancelled before fulfillment, the customer will generally not be required to make payment for that cancelled order.

If the order has already been processed, dispatched, or delivered, cancellation may no longer be available.

12. Duplicate or Accidental Orders

If a customer accidentally places a duplicate order, the customer should contact Boliya as soon as possible.

We will attempt to cancel the duplicate order if it has not yet been processed.

If processing has already started, cancellation may not be possible.

13. Promotional and Discounted Orders

Orders placed using coupons, discounts, promotional offers, or special pricing may be subject to additional terms associated with the relevant promotion.

If a promotional order is cancelled and qualifies for a refund, the refund may be calculated according to the applicable promotional terms.

14. Technical Errors and Incorrect Information

If an order is placed because of an obvious technical error, incorrect pricing, incorrect product information, or another system-related issue, Boliya may review and cancel the affected order where reasonably necessary and permitted by applicable law.

If payment has already been received for an order cancelled for this reason, an applicable refund will be processed.

15. Seller-Related Cancellation

Some products on Boliya may be supplied by independent sellers, restaurants, stores, or other businesses.

If a seller is unable to fulfill an order because of stock availability, operating conditions, preparation issues, or another legitimate reason, Boliya may cancel the affected order.

Where applicable, Boliya will communicate the cancellation to the customer and process any eligible refund.

16. Cancellation and Return/Refund Requests

Cancellation and product return or refund are separate processes.

If an order can no longer be cancelled because it has already been processed or delivered, a customer may still contact Boliya regarding a damaged, incorrect, missing, defective, or otherwise qualifying product.

Such requests will be handled according to the Boliya Return & Refund Policy and applicable law.

17. No Waiver of Legal Rights

Nothing in this Cancellation Policy is intended to remove, restrict, or replace any consumer rights or legal protections that cannot legally be excluded under applicable law.

Where applicable law provides customers with rights that are more favourable than this policy, those legal rights will apply.

18. Changes to This Policy

Boliya may update this Cancellation Policy from time to time to reflect changes in our services, business practices, payment systems, operational procedures, or legal requirements.

When the policy is updated, the revised Effective Date will be displayed at the beginning of this page.

Customers are encouraged to review this page periodically.