Return & Refund Policy

Effective Date: October 19, 2026

At Boliya, we aim to provide a smooth and reliable shopping experience. This Return & Refund Policy explains the conditions under which customers can return or exchange eligible products and request refunds for purchases made through our website or application.

1. Return Policy

Boliya accepts returns for both defective and non-defective products, subject to the eligibility conditions mentioned in this policy.

To qualify for a standard return, the product must be:

• New and unused.
• Unopened and in its original packaging.
• In its original condition, with all applicable accessories, tags, and labels intact.

Customers must initiate a return request within 7 days of receiving the product.

Defective, damaged, incorrect, or otherwise unsuitable products will be reviewed on a case-by-case basis. Customers should contact our support team as soon as possible after receiving such products.

2. Exchange Policy

Boliya accepts exchanges for eligible products.

Exchange requests must be submitted within 7 days of delivery. Products must be new, unused, and in their original, unopened packaging.

Exchanges are subject to product availability. If the requested replacement is unavailable, Boliya may offer an alternative resolution, including a refund where applicable.

3. Product Condition

Only new products are eligible for standard returns and exchanges.

The product must:

• Be unused and unopened.
• Remain in its original packaging.
• Include applicable accessories, tags, labels, and documentation.
• Be accompanied by the order details or proof of purchase.

Products that have been used, opened, damaged by the customer, or returned without their original packaging may not qualify for a standard return or exchange, subject to applicable consumer protection laws.

Important: If a product arrives defective, damaged, incorrect, spoiled, or otherwise unsuitable, please contact Boliya support promptly. Such complaints will be assessed according to the circumstances and applicable law.

4. Return Window

Customers must submit their return or exchange request within 7 days from the date of delivery.

Requests submitted after this period may not qualify under the standard return policy. This restriction does not affect any rights available under applicable law.

5. Return Method

Return by mail: Eligible products must be returned using the return instructions provided by Boliya customer support.

Please contact us before shipping any product back. Our support team will provide the applicable return instructions and destination details.

Customers should pack the product securely and include the relevant order information to help us identify and process the return.

6. Restocking Fee

Restocking fee: No cost.

Boliya does not charge a restocking fee for approved returns.

Any applicable return shipping charges or other costs, if relevant, will be communicated to the customer before the return is arranged. Nothing in this policy limits a customer’s rights under applicable law.

7. Refund Processing Time

Approved refunds will be processed within 4 days of refund approval, subject to any necessary verification.

Once Boliya initiates the refund, the time required for the amount to appear in the customer’s account may depend on the payment method, bank, or payment service provider.

For cash-on-delivery orders, customers may be asked to provide the information necessary to process the refund securely.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Boliya customer support as soon as possible.

Please provide:

• Your order number.
• The product name.
• A brief description of the issue.
• Photographs or videos of the product and packaging, where relevant.

After reviewing the complaint, Boliya may arrange an eligible return, exchange, replacement, or refund, depending on the circumstances and applicable law.

9. Perishable Products, Food, Meat, Fish, and Fresh Items

Certain products, including fresh meat, fish, eggs, fruits, vegetables, dairy products, and prepared food, may not be suitable for return after delivery for hygiene, safety, or quality reasons.

Customers should report any damaged, spoiled, contaminated, missing, or incorrect items promptly after delivery.

Please retain relevant photographs or other evidence and contact our support team for assistance. Appropriate remedies will be considered based on the issue and applicable law.

10. Products Not Eligible for Standard Returns

The following may not qualify for standard returns or exchanges:

• Used or opened products.
• Products without their original packaging, where required.
• Perishable products that are no longer safe or suitable for resale.
• Products damaged after delivery due to customer misuse.
• Products specifically identified as non-returnable where legally permitted.

These exclusions do not apply where they would unlawfully restrict a customer’s statutory rights or remedies.

11. How to Request a Return, Exchange, or Refund

To initiate a request, contact Boliya customer support with your order number, product details, and reason for the request.

Customer Support Details

• Phone: +91 9101831459
• Email: boliyaapp@gmail.com
• Business: Boliya Supplier Services
• Address: Ward No. 3, CD Road, Near Lenskart Showroom, North Lakhimpur, Assam – 787001, India
• Website: https://boliya.in/

Please wait for confirmation and return instructions before shipping any product.

12. Policy Changes

Boliya reserves the right to update this policy from time to time to reflect changes in business operations, product categories, or applicable legal requirements. The latest version will be published on this page.

13. Consumer Rights

Nothing in this policy is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded under applicable Indian law.

Last Updated: October 19, 2026

Boliya Supplier Services
North Lakhimpur, Assam, India