Terms & Conditions

Effective Date: August 13, 2026

Welcome to Boliya.

These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the Boliya website, mobile application, and related services operated by Boliya Supplier Services (“Boliya”, “we”, “us”, or “our”).

By accessing or using Boliya, creating an account, browsing our website, placing an order, or using our services, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Boliya

Boliya is a local online shopping and delivery platform operated by Boliya Supplier Services in North Lakhimpur, Assam, India.

Boliya provides customers with access to various products and services, which may include groceries, fruits and vegetables, meat, fish, eggs, food, household products, personal-care products, footwear, and other products depending on availability.

Products, sellers, delivery areas, prices, and services may change from time to time.

2. Eligibility

By using Boliya, you confirm that:

• The information you provide to us is accurate and complete.
• You have the legal capacity to enter into an agreement under applicable law.
• You will use the website and services only for lawful purposes.
• You will not use Boliya to engage in fraudulent, abusive, or unauthorized activities.

If you are using Boliya on behalf of another person or organization, you confirm that you have the authority to do so.

3. User Accounts

Certain Boliya services may require you to create an account.

You are responsible for:

• Providing accurate account information.
• Keeping your login credentials confidential.
• Maintaining the security of your account.
• Informing us if you believe your account has been accessed without authorization.

You should not share your account credentials with another person or use another person’s account without permission.

Boliya may suspend or terminate an account where there is reasonable evidence of fraud, misuse, abuse, unauthorized activity, or violation of these Terms.

4. Products and Product Information

We make reasonable efforts to provide accurate information about products listed on Boliya.

Product information may include:

• Product name
• Description
• Images
• Price
• Quantity or size
• Availability
• Seller information
• Other relevant specifications

Product images are provided for identification and representation purposes. Actual products may sometimes differ slightly in appearance, packaging, size, or presentation.

Product availability may change without notice.

If an ordered product becomes unavailable, we may contact you regarding an alternative, modification, or cancellation of the affected item or order.

5. Prices

Prices displayed on Boliya may change from time to time.

We may correct pricing, product information, promotional information, or other listing errors where necessary.

Applicable taxes, delivery charges, platform charges, discounts, or other fees, where applicable, may be displayed during the ordering process.

The final amount payable will be the amount shown at checkout or otherwise communicated to the customer before order confirmation, subject to applicable corrections or changes permitted by law.

6. Offers and Promotions

Boliya may provide discounts, promotional offers, coupons, or other special offers from time to time.

Promotional offers may be subject to:

• Specific validity periods
• Minimum order values
• Product restrictions
• Location restrictions
• Usage limits
• Customer eligibility requirements
• Other terms stated with the offer

Boliya reserves the right to modify or withdraw a promotional offer where reasonably necessary, subject to applicable law.

7. Placing an Order

Customers may place orders through the Boliya website or application, subject to availability and service coverage.

When placing an order, you should provide accurate information, including:

• Name
• Contact number
• Delivery address
• Payment information where required
• Any other information necessary to complete the order

After an order is placed, we may provide an order confirmation through the website, application, SMS, email, notification, or another available communication method.

An order may be cancelled or modified where a product is unavailable, information is incorrect, payment cannot be processed, delivery cannot reasonably be completed, or another operational issue occurs.

8. Delivery

Boliya provides delivery services in selected areas.

Delivery availability and delivery times may depend on:

• Customer location
• Product availability
• Seller availability
• Weather conditions
• Traffic
• Operational conditions
• Order volume
• Public holidays
• Local restrictions
• Other circumstances beyond our reasonable control

Any estimated delivery time displayed on the website or application is an estimate and should not automatically be considered a guaranteed delivery time unless explicitly stated otherwise.

Customers should provide a correct and accessible delivery address and remain available to receive their order where required.

Additional delivery charges may apply in certain areas or circumstances where communicated before order confirmation.

9. Delivery Address and Failed Delivery

Customers are responsible for providing a correct delivery address and contact information.

If delivery cannot be completed because:

• The address is incorrect or incomplete;
• The customer is unavailable;
• The customer cannot be contacted;
• The delivery location is inaccessible;
• The customer refuses to receive the order; or
• Other circumstances attributable to the customer prevent delivery,

the order may be cancelled, returned, rescheduled, or otherwise handled according to the applicable order and refund policy.

10. Payment

Boliya may provide different payment methods depending on availability.

These may include online payment methods, cash payment, or other payment options offered through Boliya or its payment partners.

Online payments may be processed through third-party payment service providers.

Boliya does not intentionally store complete debit-card or credit-card credentials on its own servers when payment information is processed by a third-party payment provider.

Customers must provide accurate payment information and must not use unauthorized payment methods.

11. Cancellation

Customers may request cancellation of an order subject to the applicable cancellation conditions.

Cancellation may not be possible after an order has reached a certain stage of preparation, processing, dispatch, or delivery.

If cancellation is accepted, any applicable refund will be processed according to the payment method and Boliya’s applicable refund policy.

For specific cancellation conditions, customers should refer to the relevant information displayed during the ordering process or on our Cancellation and Refund pages.

12. Returns and Refunds

Returns and refunds are subject to Boliya’s applicable return and refund policy and may vary depending on the product category, seller, condition of the product, and reason for the request.

Certain products may not be eligible for return because of their nature, including products that are perishable, consumable, opened, used, or otherwise unsuitable for return, except where required by applicable law or where Boliya’s policy specifically provides otherwise.

Customers should report damaged, incorrect, missing, or defective products as soon as reasonably possible after delivery.

For complete information, please refer to the Boliya Return & Refund Policy.

13. Food, Meat, Fish and Perishable Products

Certain products available through Boliya may be perishable or temperature-sensitive.

These products may include:

• Meat
• Fish
• Eggs
• Fresh vegetables
• Fruits
• Prepared food
• Dairy products
• Other perishable goods

Availability, weight, size, packaging, and appearance may vary.

Customers should follow any storage, handling, preparation, or consumption instructions provided with the product.

Where a product has specific return, cancellation, or replacement conditions because of its perishable nature, those conditions will apply.

14. User Responsibilities

You agree not to:

• Use Boliya for unlawful purposes.
• Provide false or misleading information.
• Create fraudulent accounts.
• Place fraudulent or abusive orders.
• Attempt unauthorized access to the website, application, servers, or systems.
• Interfere with the operation or security of Boliya.
• Upload malicious software or harmful code.
• Scrape or copy website content without authorization.
• Use automated systems to access Boliya in a manner that could harm or disrupt the service.
• Attempt to manipulate prices, offers, reviews, orders, or promotions.
• Violate the rights of Boliya, sellers, delivery personnel, customers, or other parties.

15. Reviews, Feedback and User Content

If Boliya allows users to submit reviews, ratings, comments, feedback, photographs, or other content, users are responsible for the content they submit.

You must not submit content that:

• Is unlawful;
• Is misleading or fraudulent;
• Infringes intellectual-property rights;
• Contains malicious code;
• Contains personal information of another person without permission;
• Is abusive, threatening, hateful, or inappropriate;
• Is unrelated to the product or service being reviewed.

By submitting content to Boliya, you grant Boliya permission to use, reproduce, display, and publish that content for purposes related to operating, improving, and promoting our services, subject to applicable law.

Boliya may remove content that violates these Terms or applicable law.

16. Seller and Third-Party Products

Some products or services may be supplied by independent sellers, restaurants, businesses, or other third parties.

Where applicable, seller information may be displayed with the relevant product or order.

Third-party sellers are responsible for complying with applicable laws and providing accurate product information.

Boliya may facilitate transactions and delivery but may not manufacture every product listed on the platform.

17. Intellectual Property

Unless otherwise stated, the Boliya website and application, including its branding, logos, text, graphics, design, software, photographs, and other original materials, are owned by or licensed to Boliya Supplier Services and are protected by applicable intellectual-property laws.

You may access and use the website for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, sell, republish, or commercially exploit Boliya’s content without prior written permission, except where permitted by applicable law.

18. Third-Party Services and Links

Boliya may use or link to third-party services, including payment providers, analytics services, mapping services, delivery services, communication services, and other technology providers.

Third-party services may have their own terms and privacy policies.

Boliya is not responsible for the independent policies, availability, or practices of third-party services except to the extent required by applicable law.

19. Website and Service Availability

We aim to keep Boliya available and functional, but we do not guarantee that the website, application, or every service will always be available without interruption.

Services may occasionally be unavailable because of:

• Maintenance
• Technical problems
• Network failures
• Security incidents
• Power outages
• Third-party service failures
• Natural events
• Government restrictions
• Other circumstances beyond our reasonable control

We may modify, suspend, or discontinue any part of the service when reasonably necessary.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Boliya Supplier Services will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Our liability, where legally applicable, will be determined in accordance with applicable law and the specific circumstances of the claim.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses arising from your unlawful use of Boliya, violation of these Terms, fraudulent activity, or infringement of another person’s rights.

22. Privacy

Your use of Boliya is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and share information.

Please read our Privacy Policy before using our services.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, legal requirements, or other circumstances.

When we update the Terms, we will change the Effective Date shown at the beginning of this page.

Your continued use of Boliya after an updated version is published may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

24. Governing Law

These Terms shall be interpreted and applied in accordance with the laws applicable in India.

Any dispute arising in connection with Boliya or these Terms shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

26. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

Boliya Supplier Services

Ward No 3, CD Road, Near Lenskart Showroom
North Lakhimpur, Lakhimpur
Assam – 787001
India

Email: boliyaapp@gmail.com
Phone: +91 9101831459

Website: https://boliya.in/

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Last Updated: August 13, 2026