Return & Refund Policy

Effective Date: April 25, 2025
App Name: Boliya

Legal Name: Boliya Supplier Services
Registered Office: Ward No 3, CD Road, Near Lenskart Showroom, North Lakhimpur, Assam 787001
Helpline: +91 6000540844
Email: boliyaapp@gmail.com

1. Return Policy

As Boliya delivers perishable items such as meat, fish, eggs, and vegetables, we do not accept returns once an order has been delivered. All sales are final.

We encourage customers to check their orders immediately upon delivery. If there is a problem with your order, please see our Refund Policy below.

2. Refund Policy

Refunds may be issued in the following situations:

• Item not delivered
• Wrong item delivered
• Damaged or spoiled item (with photo proof shared within 1 hour of delivery)

To request a refund, please contact us through:

📧 boliyaapp@gmail.com
📞 +91 6000540844

Include the following details:

• Order ID
• Issue description
• Clear photos (if applicable)

Our team will verify the issue and respond within 24 hours. If approved, refunds will be processed and credited within 5–7 business days to your original payment method.

3. Cancellations

• Orders can be cancelled within 2 minutes of placement.
• Once an order is being prepared or dispatched, it cannot be cancelled.
• For prepaid orders, a cancellation within the allowed time will result in a full refund.

We value your trust and strive to offer the best service and freshest products. For any complaints or concerns, don’t hesitate to reach out.