Privacy Policy

Effective Date: April 25, 2025
App Name: Boliya

Legal Name: Boliya Supplier Services
Company Address: Ward No 3, CD Road, Near Lenskart Showroom, North Lakhimpur, Lakhimpur, Assam 787001
Helpline: +91 6000540844
Email: boliyaapp@gmail.com

At Boliya, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our app and services.

1. Information We Collect

When you use the Boliya app, we may collect the following types of information:

• Personal Information: Name, phone number, address, and email.
• Order Details: Items you order, delivery address, preferred time, and transaction history.
• Location Data: To ensure accurate and timely delivery, we may collect your real-time location.
• Device Information: Device type, operating system, and unique device identifiers.
• Payment Details: We do not store your card details. Payments are processed securely through trusted third-party gateways.

2. How We Use Your Information

We use your information to:

• Fulfill and deliver your orders within 30 minutes.
• Provide customer support and resolve complaints.
• Improve our services and app performance.
• Send order updates, offers, and notifications.
• Ensure legal and regulatory compliance.

3. Delivery Policy

• We deliver within 30 minutes of order placement, depending on availability and location.
• Delivery Charges:
  • ₹20 for deliveries within 5 KM.
  • Charges increase for areas beyond 5 KM.
  • Free Delivery for orders above ₹799.

4. Sharing of Information

We do not sell or rent your personal data. Your information may only be shared with:

• Delivery personnel to fulfill your orders.
• Trusted service providers (e.g., payment gateways).
• Law enforcement, if required by law.

5. Data Security

We implement strong security measures to protect your data against unauthorized access or misuse. However, no system is 100% secure, so we encourage users to keep their login credentials private and secure.

6. User Rights

You have the right to:

• Access, update, or delete your personal data.
• Withdraw consent or opt out of marketing communications.

To make any such requests, please contact us at boliyaapp@gmail.com or call +91 6000540844.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Please review it periodically.

Contact Us:
If you have any questions or concerns about our privacy practices, reach out to us at:

📧 boliyaapp@gmail.com
📞 +91 6000540844
🏢 Ward No 3, CD Road, Near Lenskart Showroom, North Lakhimpur, Assam 787001