Effective Date: April 25, 2025
App Name: Boliya
Legal Name: Boliya Supplier Services
Company Address: Ward No 3, CD Road, Near Lenskart Showroom, North Lakhimpur, Lakhimpur, Assam 787001
Helpline: +91 6000540844
Email: boliyaapp@gmail.com
Welcome to Boliya! These Terms of Use (“Terms”) govern your access to and use of the Boliya app and its services. By accessing or using our app, you agree to comply with these Terms. If you do not agree, please do not use the app.
1. About Boliya
Boliya is a local quick-commerce platform for fresh meat, fish, eggs, and vegetables, delivering to your doorstep within 30 minutes. We aim to provide fast, reliable, and hygienic service.
2. User Eligibility
To use Boliya, you must be at least 18 years old or have permission from a parent/guardian. By using the app, you confirm that the information you provide is accurate and up to date.
3. Orders & Delivery
- Orders can be placed through the Boliya app only.
- Delivery within 5 KM is charged ₹20.
- Delivery beyond 5 KM is charged at a higher rate based on distance.
- Orders above ₹799 qualify for free delivery.
- Delivery time is typically within 30 minutes, depending on availability, traffic, and weather conditions.
4. Payments
- Payments can be made via UPI, credit/debit cards, or cash on delivery (COD).
- All transactions are processed securely through trusted payment gateways.
- Boliya does not store your card/payment details.
5. Cancellations & Refunds
- Orders can be cancelled within 2 minutes of placing them.
- Once prepared or dispatched, cancellations may not be accepted.
- If an item is unavailable or not delivered, refunds will be processed within 5–7 business days.
6. User Responsibilities
By using Boliya, you agree:
- Not to misuse the app or engage in fraudulent behavior.
- To provide correct delivery information.
- To treat delivery personnel with respect.
- To comply with all applicable laws.
7. Intellectual Property
All content in the app (logos, product listings, designs, etc.) is the property of Boliya. You may not copy, distribute, or use any content without written permission.
8. Limitation of Liability
Boliya is not liable for:
- Delays due to unforeseen circumstances (traffic, weather, etc.)
- Losses arising from incorrect addresses or user errors.
- Issues caused by third-party payment providers.
9. Termination
We reserve the right to suspend or terminate your access to the app if you violate these Terms or misuse our services.
10. Changes to the Terms
Boliya reserves the right to update these Terms at any time. Continued use of the app after changes implies your acceptance of the updated terms.
11. Return Policy
At this time, Boliya does not accept returns of any items once delivered. Due to the perishable nature of our products (meat, fish, eggs, vegetables), all sales are considered final.
We are committed to ensuring the quality and freshness of every order. If you receive a damaged or incorrect item, please contact us within 1 hour of delivery so we can investigate and resolve the issue promptly.
Contact Us
For any questions, support, or disputes:
📧 boliyaapp@gmail.com
📞 +91 6000540844
🏢 Ward No 3, CD Road, Near Lenskart Showroom, North Lakhimpur, Assam 787001